Company, organization: Les Domaines de Fontenille Sas

Registered Offices:

15 avenue de l’Opéra

75001 Paris

Shared capital: 48 077 340 EUR

VAT number: FR13 798361184

Purpose of site: Promotion of the establishment

Director of publication, legal representative: Frédéric Biousse

Editorial Manager: Frédéric Biousse

Webmaster, design, editing, artistic direction: SAS WIHP

Photography: SAS WIHP

Web hosting: SAS WIHP

President SAS WIHP: Vincent Ramelli

The site presents:

● Informative content

● A collection of personal data online

French Data Protection Act: the site is the subject of a declaration to the Commission Nationale Informatique and Liberté (French Data Protection Authority). You have the right to access, modify, rectify and delete information that concerns you (art. 34 of the Loi Informatique et Libertés (French Data Protection Act)). To exercise this right, please contact:

Ownership: The site and the information that it contains are protected by French intellectual property law and by international agreements. Except for use by immediate family members or private use, the site and any element of its content may not be reproduced, republished, retranscribed, modified or passed on without the prior authorization of the eligible party.


Article 1 - Definitions

The terms defined below shall have the following meanings in these general terms and conditions of sale of


«Customer(s)» : refers to any natural person who is of legal age and has full legal capacity to enter into a

commitment under these general terms and conditions, for personal purposes that do not fall within the scope

of his/her commercial, industrial, craft, liberal or agricultural activity.

«General Terms and Conditions»: refers to these general terms and conditions for the provision of services

by Les Domaines de Fontenille Hotels, as well as their appendices, which form an integral part thereof.

«Tariff Conditions»: refers to all the prices of the Services offered by the Hotels to their Customers.

«Reservation Confirmation»: means the document summarising the details of the Reservation made by the

Customer, either sent via the website or sent by the Hotel directly to the Customer.

« Le(s) Hôtel(s)» refers to the hotel(s) operated by the company «Les Domaines de Fontenille»:

- Domaine de Primard – West of Paris;

- Domaine de Fontenille – Luberon;

- Les Bords de mer – Marseille;

- Les Hortensia du Lac – Hossegor;

- 70 Hectares... & l’Océan - Seignosse;

- Santa Ponsa – Minorca;

- Torre Vella – Minorca;

- Les Hautes Mers – Ile d’Yeu;

- Domaine de Chalamon – Saint-Rémy-de-Provence;

- Bastide du Mourre – Oppède;

- Pieve Aldina – Radda in Chianti.

« Les Domaines de Fontenille »: refers to the simplified joint stock company, with capital of 48,597,020 euros,

operating in the field of fund management, whose registered office is located at Domaine de Fontenille -

84360 Lauris, registered in the Avignon Trade and Companies Register. under the unique identification number

798 361 184. Its unique VAT identification number is FR13798361184 and its customer service can be reached

by e-mail at the following address

«Party(ies)»: refers separately or jointly to Les Domaines de Fontenille and the Customer.

«Privacy Policy»: refers to the document which sets out the commitments of Les Domaines de Fontenille

with regard to the processing of Clients’ personal data in the context of a Reservation, a holiday or a contact


«Internal Regulations»: refers to the rules of conduct that the Customer shall observe within the Hotels.

«Reservation»: refers to any request for Hosting Services and/or Additional Services made by the Customer.

«Remote reservation»: means a reservation made by the Customer on the www.lesdomainesdefontenille.

com website, in person at the Hotel reception desk or by e-mail to the address or by telephone to the

following addresses.

- Domaine de Primard – West of Paris : and +33 2 36 58 10 08 ;

- Domaine de Fontenille – Luberon : and +33 4 13 98 00 00 ;

- Les Bords de mer – Marseille : and +33 4 13 94 34 00 ;

- Les Hortensia du Lac – Hossegor : ré and +33 5 58 43 99 00 ;

- 70 Hectares... & l’Océan - Seignosse : ré and +33 5 58 45 76 16 ;

- Santa Ponsa – Minorca : and +34 971 372 352 .

- Torre Vella – Minorca : and +34 971 217 409 ;

- Les Hautes Mers – Ile d’Yeu : and +33 2 51 37 01 12 ;

- Domaine de Chalamon – Saint-Rémy-de-Provence :

and 04 87 83 10 10 ;

- Bastide du Mourre – Oppède : and 04 87 83 00 00 ;

- Pieve Aldina – Radda in Chianti :

«In-person reservation»: refers to the Reservation made by the Customer directly at the Hotel reception desk

with the Hotel’s employees.

«Services»: refers to the Additional Services and Hosting Services.

«Additional Services»: refers to the service or services that are additional to the Accommodation Services,

such as, for example, a requested breakfast, lunch or dinner or a request for a spa reservation. This list is

non-exhaustive. Services vary depending on the hotel chosen.

«Accommodation Services»: refers to the service(s) of booking hotel room(s) and/or more generally

accommodation(s) made by the Customer remotely on Les Domaines de Fontenille website, by e-mail or by


«Website»: means the website accessible at and published by Les

Domaines de Fontenille, hosted by SAS WIHP, a simplified joint stock company, registered in the Paris Trade

and Companies Register under number 509 986 188, whose registered office is at 77 rue du Faubourg SaintAntoine, 75011 Paris, France.

2.1 The purpose of the General Conditions is to define the terms and conditions under which Les Domaines

de Fontenille allows its Customers to benefit from all the Accommodation Services and/or all the Additional

Services within the Hotels. Les Domaines de Fontenille reserves the right to depart from the General Terms

and Conditions by negotiating special terms and conditions with its Customers.

2.2 The purpose of these General Terms and Conditions is to ensure that the Customer has read and fully and

unreservedly accepted these Terms and Conditions prior to booking any Accommodation and/or Additional

Services offered by the Hotels. The Customer affirms that they have received all the necessary and available

information from Les Domaines de Fontenille to proceed with the reservation of accommodation and/or

additional services.

2.3 The General Terms and Conditions of Sale do not govern the offer, booking or order of Accommodation

Services and/or Additional Services offered by entities other than Les Domaines de Fontenille and on other

Internet sites and/or mobile applications. Les Domaines de Fontenille cannot be held responsible for any

reservations made by third parties under any circumstances.

2.4 In any case, the version of the terms and conditions applicable to the Customer is the one in effect on the

date of the reservation.

2.5 The Hotels reserve the right to adapt, modify or supplement, at any time, all or part of these General

Terms and Conditions and to agree special terms with the Customer. In any case, the version of the terms

and conditions applicable to the Customer is the one in effect on the date of the reservation. Customers are

advised to regularly review the General Terms and Conditions for any updates or changes.

2.6 The decision to not exercise any right or requirement stipulated in the General Terms and Conditions, at

any given time, does not imply a modification of the General Terms and Conditions. Furthermore, it does not

constitute an explicit or implicit waiver of the right to exercise that specific right in the future or the right to insist

on the strict fulfilment of the commitments made under the General Terms and Conditions.

2.7 If any provision of these General Terms and Conditions is deemed null and void or illegal by a court

decision, that specific clause will be considered invalid. However, such nullity will not impact the remaining

provisions of the General Terms and Conditions, and the validity and legal effect of the General Terms and

Conditions as a whole will remain unaffected.

2.8 The data recorded in the computer system of Les Domaines de Fontenille serves as evidence for all

transactions carried out with the Customers. Therefore, the Reservation, input of bank details, acceptance

of the General Terms and Conditions, Pricing Terms and Conditions, and Privacy Policy by both Les

Domaines de Fontenille and the Customer hold the same legal significance as a handwritten signature on

paper. The computerized records stored in the computer systems of Les Domaines de Fontenille will be

securely maintained and considered as evidence of communication, orders, and payments made between

Les Domaines de Fontenille and the Customer.

Article 2 - Purpose and general principles

3.1 Before making a Reservation and entering the contract, the Customer acknowledges that they have been

provided with these General Terms and Conditions in a clear and understandable manner. Additionally, they

have received all the information required by article L. 221-5 of the French Consumer Code, which includes

the following details:

- The main characteristics of the Services, given the communication medium used and the Service concerned;

- The price of the Services and related costs;

- If the contract does not involve immediate performance, the Customer has been informed of the specific

date or deadline by which the Service Provider commits to providing the ordered Services.

- Information relating to the identity of the Service Provider, its postal, telephone and electronic contact

details, and its activities, if this is not apparent from the context;

- Information relating to legal and contractual guarantees and how they are implemented;

- Digital content functionalities and, where applicable, interoperability;

- Information on the possibility of recourse to conventional mediation in the event of a dispute;

- Information on the right of withdrawal and the terms of cancellation and other important contractual


- Payment methods accepted.

3.2 By making a reservation on the website, a natural person (or legal entity) accepts these General Terms

and Conditions in full and is bound to pay for the Services ordered. The Customer expressly acknowledges

this and, in particular, waives the right to rely on any contradictory document that may be unenforceable, with

the exception of the special terms and conditions.

4.1 Joint provisions

4.1.1 The Customer acknowledges that he/she is aware of the nature, purpose and terms and conditions

of Reservations for the Services offered by the Hotels and that he/she has requested and obtained the

information necessary to make a Reservation with full knowledge of the facts. The Customer bears full

responsibility for selecting the Services that meet their needs and ensuring their suitability. Consequently, the

Hotel cannot be held accountable for any consequences arising from the Customer’s choice of Services.

4.1.2 The Customer shall confirm that all the information provided is truthful and accurate and agrees to

promptly inform the Hotel of any errors or inaccuracies that may arise.

4.1.3 A Reservation is considered officially registered when the Customer fully accepts both these General

Terms and Conditions and the Fare Conditions.

Article 3 - Pre-contractual information

Article 4 - Booking services

4.1.4 The sale of Services shall not be deemed definitive until the Reservation Confirmation has been sent to

the Customer by e-mail and the Hotel has received the amount corresponding to the deposit.

4.1.5 The Hotels retain the right to cancel or reject any Reservation made by a Customer involved in a payment

dispute concerning a previous Reservation.

4.1.6 Each Reservation is personal and cannot be transferred to a third party unless approved by Les

Domaines de Fontenille.

4.1.7 The Customer is allowed to make a maximum Reservation of four (4) rooms on an individual basis. Should

the Customer wish to make a Reservation for more than four (4) rooms, he/she must contact Les Domaines

de Fontenille or the Hotel concerned directly by e-mail or telephone, it being specified that in the event of a

Reservation for five (5) rooms or more, the group general terms and conditions of sale shall apply unless an

exception is made.

4.1.8 Each Reservation is personal and cannot be transferred to a third party.

4.2 Specific provisions may apply depending on the type of reservation

The Customer has various options to make Reservations for Accommodation Services and/or Additional Services.

These options include making reservations remotely through the Website (4.2.1), via email (4.2.2), over the telephone

(4.2.3), or in person (4.2.4).

4.2.1 Remote reservation on the website Customers have the option to visit the Website and choose the Services they desire to book.

The process is as follows:

- a. After clicking on the «reservation» tab, the Customer must choose the Hotel

- b. They are required to provide the necessary details for their request, including the arrival date, departure

date, the number of adults, children, infants, and any applicable promotional code. The Customer must then

click on «Check availability».

- c. The website offers the customer a choice of rooms.

- d. The Customer shall select one or multiple rooms from the available offers. However, it should be noted

that the Customer is limited to reserving a maximum of four (4) rooms.

- e. The Customer can choose between the different offers proposed by Les Domaines de Fontenille for each room and then press the «Choose» button.

- f. At the next stage, the Customer can choose to add one or more cots and Additional Services such as a

wine tasting, a massage, a meal, etc, then click on «Book».

- g. The Customer states whether or not he/she wishes to purchase cancellation insurance and completes

the Reservation form, giving his/her contact details (title, surname, first name, email address, telephone

number, postal address and country of residence) and any special requests (which cannot be guaranteed).

- h. The Customer should read the General Terms and Conditions, the Fares Terms and Conditions and the

Privacy Policy, and accept them by ticking the appropriate box.

- i. The Customer will then confirm their Reservation and enter their bank details in order to proceed with

payment (bank card number, cardholder, expiry date and security code).

- j. The Customer completes the Reservation. On the website, the Customer may check the details of their Reservation and its total price and

correct any errors before confirming their acceptance in accordance with Article 1127-2 of the French Civil

Code. Any Reservation made on the website represents the formation of a distance contract between

the Customer and the Hotel. The Website occasionally and for certain Hotels, offers special commercial promotions,

accessible on the Website to the exclusion of any other third-party site, such as «Best Rate Guaranteed».

Where applicable, Les Domaines de Fontenille provides the Customer with the special conditions applicable to these offers at the time of reservation. Les Domaines de Fontenille reserves the right to modify the commercial offers at any time. However, they are contractually obligated only to the reservations that have been validated by the Customer and cannot be held liable for any modifications or withdrawals of commercial offers on the Site.

4.2.2 Reservations by telephone or by e-mail The Customer may also make a Service Reservation by telephone or by e-mail, depending on

the Hotel selected:

- Domaine de Primard – West of Paris : and +33 2 36 58 10 08;

- Domaine de Fontenille – Luberon : and +33 4 13 98 00 00;

- Les Bords de Mer – Marseille : and +33 4 13 94 34 00;

- Les Hortensias du Lac – Hossegor : ré and +33 5 58 43 99 00;

- 70 Hectares… & l’Océan - Seignosse : ré and +33 5 58 45 76 16;

- Santa Ponsa – Minorca : and +34 971 372 352;

- Torre Vella – Minorca : and +34 971 217 409;

- Les Hautes Mers – Ile d’Yeu : and +33 2 51 37 01 12;

- Pieve Aldina – Radda in Chianti : When a reservation is made over the telephone, the Hotels ensure that the Customers receive

all the necessary information to make an informed choice and proceed with the Reservation. Subsequently, the Hotels will send the Customers a quotation via email, which will include the

General Terms and Conditions of Sale, the Privacy Policy, as well as the details and prices of the Services. If the Customer agrees with the terms and conditions stated in the quotation, they are required

to confirm their Reservation and return a copy of the quotation and the General Terms and Conditions of Sale to the Hotel, properly dated, signed, and marked as «Good for approval.”

4.2.3 Reservations made in person at the Hotels

The Customer may go directly to the Hotel reception desk and ask the Hotel staff to make a Reservation

for Accommodation and/or Additional Services. The Hotel will present the available rooms that meet the

Customer’s requirements, taking into consideration factors such as the number of people, duration of stay,

price range etc.

5.1 Prices are expressed in Euros, exclusive of tax («HT») or inclusive of tax («TTC»). Rates for Accommodation Services apply per room for the number of people and the date selected. Rates are confirmed to the Customer in the commercial currency of the Hotels and include VAT (excluding tourist tax).

5.2 Prices are subject to any discounts granted by the Hotels under the conditions specified on the Website.

5.3 These prices are firm and non-revisable during their period of validity, they are indicated on the Website.

Les Domaines de Fontenille reserves the right, outside this period of validity, to change prices at any time.

5.4 Prices include VAT applicable on the date of the Reservation. Any change in the applicable rate of VAT

will automatically be reflected in the prices indicated on the date of the invoice. The same will apply to any

modification or introduction of new legal or regulatory taxes imposed by the competent Authorities.

5.5 Rates do not include tourist tax, payable directly to the Hotel at the end of the stay, upon the Customer’s departure.

5.6 Unless otherwise stated on the website, Additional Services are not included in the price and are

displayed separately.

5.7 The conversion into foreign currencies is given for information only and is non-contractual. If a rate

involves payment directly to the Hotel on the Customer’s arrival or departure and the Customer’s currency is not the same as the Hotel’s currency, the Hotel’s rate may differ from the rate communicated at the time of Reservation, taking into account changes in the exchange rate between the date of Reservation and the date of payment.

6.1 Payment of deposit

6.1.1 Unless specific conditions stated, the Customer is required to provide their bank card payment details

for prepayment purposes. This prepayment generally amounts to 50% of the total Reservation cost, excluding any charges related to Additional Services, and is made prior to the stay. The amount of the deposit may vary, in the special conditions, depending on (i) the season and/or (ii) the location of the Hotel. This information shall be communicated to the Customer prior to the Reservation.

6.1.2 By express agreement, and in derogation of Articles L.214-1 et seq. of the French Consumer Code, this sum corresponds to a deposit and not a down payment.

Article 5 - Rates

Article 6 - Payment

6.1.3 Reservations cannot be cancelled or modified, as described in article 7 «Cancellation or Amendment»


6.1.4 Online payment methods available and mentioned on the Website may include the following credit

cards: Visa, MasterCard, AmericanExpress, DinersClub, Jcb.

6.1.5 Payment data is exchanged in encrypted mode using SSL protocol.

6.2 Payment of balance

6.2.1 Barring special conditions, the balance of the Reservation as well as the Additional Services (break-fast, SPA, massages, etc.) are payable at the end of the Customer’s stay, by credit card, or by bank transfer. Cheques and holiday vouchers are not accepted by the Hotels.

6.2.2 The following credit cards are accepted by the Hotels: Visa, MasterCard, AmericanExpress, DinnersClub,Jcb.

6.2.3 Unless special conditions apply, in the event of cancellation or modification of the Reservation by the

Customer, for any reason whatsoever, the full amount of the Reservation will be automatically forfeited to the Hotel and invoiced to the Customer. The same shall apply in the event of the Consumer Customer’s failure to appear on the scheduled date of arrival, as referred to in article 7.2 of these General Terms and Conditions.

6.3 Joint provisions

6.3.1 The Hotels reserve the right to ask the Consumer Customer to show proof of identity and/or any

information relating to the identity of the Consumer Customer in order to prevent credit card fraud.

6.3.2 An invoice will be sent in electronic format to the email address provided by the Customer. If the

Customer prefers to receive an invoice in a printed format, they need to explicitly request this from the Hotel.

7.1 No modification, cancellation or refund of the Reservation will be possible, except under special

conditions and in the event of force majeure. Les Domaines de Fontenille will charge the full price of the stay.

By making a Reservation, the Client expressly authorises Les Domaines de Fontenille to proceed with the

payment of the Reservation.

Article 7 - Cancellation or modif ication

7.2 In the event of a «no show», i.e. a non-cancelled reservation for which the Customer has not shown up

at the Hotel on the reserved day, Les Domaines de Fontenille reserves the right to contact the Customer by

any means. If the client fails to respond within 24 hours from the start date of the stay or does not provide a

response at all, it will be considered as a cancellation by the Client. In such cases, the reserved night(s) will be released, and the client will be liable to pay the total amount of the stay, including all the nights and additional services reserved. The Client will not have the right to reimbursement in such circumstances.

7.3 As a matter of principle, the Hotel shall not be entitled to cancel the Customer’s Reservation. However, the Hotel may suspend its services or cancel the Reservation (i) in the event of force majeure, (ii) in the event of a breach by the Customer of any of the provisions of the General Terms and Conditions.

7.4 A number of commercial promotions available on the Websites include special conditions for cancelling

and modifying reservations. These are detailed in the special conditions appearing in the description of the


7.5 Should the stay be interrupted, the full price agreed will be collected.

7.6 Customers are advised to take out cancellation insurance. Should the Customer take out cancellation

insurance, please refer to the terms and conditions of this contract.

7.7 In accordance with Article L.221-28 of the French Consumer Code, the Customer does not have the right

of withdrawal as stipulated in Article L.221-18 of the Consumer Code. This exception applies due to the nature of the Hosting Services provided, which are specific to a particular date or duration, and the nature of the Additional Services, which involve the supply of clearly personalized goods or services that result in the Customer’s obligation to pay and where the performance has commenced with the prior and explicit

agreement of the Customer, who acknowledges the loss of their right of withdrawal.

8.1 The Services booked by the Customer, including the Accommodation Services and/or the Additional

Services, shall be provided in accordance with the following terms and conditions, under the conditions set

out in the General Terms and Conditions supplemented by the Fares Terms and Conditions of which the

Customer is aware and which he or she has accepted when making a remote Reservation on the Website, by e-mail, by telephone or when making a physical Reservation at the Hotel reception desk.

8.2 As the Hotels are under a duty to use their best endeavours, they shall use their reasonable skill and care in providing the services booked by the Customer.

Article 8 - Supply of services

8.3 Additional Services may be booked in advance on the Website or by e-mail or telephone, or directly on

site. The hotels do not guarantee the availability of these services. These Additional Services do not constitute tourist packages with the Accommodation Services. In any case, the Additional services are only optional and ancillary to the accommodation services and do not represent a significant part of the value of the combinationof the two services, nor do they constitute an essential characteristic of the combination which precludes its qualification as a tourist package.

8.4 On arrival, the Customer will be asked to present their identity document in person in order to ensure

that they are required to present a Police Record. No photocopies or photographs of the identity card on any medium will be accepted. Should the Customer fail to present his/her identity card, the Hotels reserve the right not to provide all the Services booked by the Customer.

8.5 Barring any special conditions, the room shall be made available to the Customer on the day of arrival in accordance with the Hotel’s detailed terms and conditions, which shall be specified in the confirmation of stay. By way of indication, arrival is generally at 3 p.m. On the day of departure, the Customer must vacate the room

generally before 12 noon.

8.6 In the event that the reserved room is not vacated by the required check-out time, the Customer may be

subject to an additional night charge as a penalty. The penalty amount will be 50% of the room price until 3:00

pm, and 100% thereafter.

8.7 The Hotels provide WIFI access to enable Customers to connect to the Internet. The Customer agrees

to use the IT resources provided by the Hotel in a manner that does not involve reproducing, displaying,

distributing, or publicly sharing copyrighted works or objects, including texts, images, photographs, music,

videos, software, and video games, without obtaining the necessary authorization from the rights holders

as stipulated in the Intellectual Property Code’s Books I and II, where such authorization is required. Failure

to comply with the aforementioned obligations may result in the Customer being held liable for copyright

infringement, as stated in article L.335-3 of the French Intellectual Property Code. This offense is punishable by

a fine of 300,000 euros and a prison sentence of up to three years. Additionally, the Customer is expected to

adhere to the security policy of the Hotel’s Internet access provider. This includes following the guidelines for

utilizing the implemented security measures to prevent unauthorized use of IT resources. The Customer must

refrain from engaging in any activities that compromise the effectiveness of these security measures.

8.8 Dogs and cats are welcome in all Hotels, provided they are kept on a leash or in a cage while in the

common areas of the establishment. For more detailed information on these conditions, the Customer is

advised to directly contact the relevant Hotel. The Customer assumes full responsibility for their pet throughout

the duration of their stay. For hygiene reasons, animals other than dogs are not allowed in the dining rooms.

9.1 In the case of an unforeseen event or if it becomes impossible to provide the reserved room to the Client

due to force majeure, Les Domaines de Fontenille reserves the right to offer the Client accommodation in a

hotel of comparable category, providing services of a similar nature. The Client will be informed in advance

regarding this change.

9.2 Any additional expenses incurred due to the relocation to another hotel of similar services will be covered

by the originally booked Hotel. The Customer also has the option to decline the alternative accommodation

offered and cancel their Reservation. In such a case, the Customer will be entitled to an immediate refund of

any deposits or payments made.

10.1 The Customer must comply with the Hotel’s Internal Regulations.

10.2 The Hotels are smoke-free areas. The Customer will be held responsible for any direct or indirect

consequential damages that may arise from smoking or vaping within the Hotel premises. Consequently,

the Customer will bear complete responsibility for covering the entire expense associated with cleaning and

restoring the damaged item or area back to its initial state.

10.3 The Customer is expected to refrain from causing any disruptions to the Hotel’s operations or

compromising the safety of the Hotel or its occupants. Additionally, the Customer is required to behave in a

manner consistent with public decency and order.

10.4 The Customer agrees not to accommodate any guest in their room unless the guest’s identity is clearly

stated in the Accommodation Services Reservation.

10.5 The Customer agrees to maintain a peaceful and quiet environment for all Hotel Customers by

refraining from creating any noise between the hours of 10 p.m. and 8 a.m.

10.6 If the Customer fails to comply with the Rules and Regulations, particularly the obligations outlined

in points 10.2 to 10.7 mentioned above, the Hotel reserves the right to request the Customer’s immediate

departure from the premises without any form of compensation or refund if payment has already been made.

If payment has not yet been made, the Customer will be required to settle the full price of the stay, including

the nights already used as well as the remaining nights that were booked but not yet utilized, before departing

from the establishment.

Article 9 - Room change

Article 10 - Customer liability

10.7 Every Customer, whether they make a reservation remotely or on-site, will be required to provide a

deposit in the form of a credit card imprint. The purpose of this imprint is to pre-authorize the deposit amount

without actually debiting the Customer’s account. The deposit will only be utilized at the conclusion of the stay

in the event of any necessary deductions for damages incurred or unpaid on-site services. However, it should

be noted that the use of this deposit does not exclude the possibility of additional compensation if the costs

exceed the deposit amount.

10.8 The Customer will be held responsible for all direct and/or indirect, consequential damage caused by

him/her in the reserved room, or that he/she may cause within the Hotel. Therefore, the Customer agrees to

indemnify Les Domaines de Fontenille for the amount of the damages incurred. This indemnification is without

prejudice to any additional damages, interest, legal expenses, or attorney fees that may be incurred by Les

Domaines de Fontenille. Les Domaines de Fontenille reserves the right to take any necessary actions to seek

compensation for the suffered damage.

10.9 The Customer will thus be liable, without this list being exhaustive, for payment of additional cleaning

costs, reimbursement of the cost of broken or damaged objects and furniture, and payment of the price of the

room if the room is unavailable as a result of damage caused by the Customer.

10.10 The Customer acknowledges and agrees to be personally responsible for all risks and disputes that

may arise with respect to third parties, including all accidents, damage and harm of any nature whatsoever.

In the event of any disputes that may arise between the service providers, Customers and third parties, none of

the Hotels shall be held liable for any events that may occur in disregard of the General Terms and Conditions

or special terms and conditions.

10.11 Business Customers shall be liable for the entire duration of the General Terms and Conditions for all

acts of its servants, representatives and/or agents.

11.1 The Customer is obligated to ensure the proper safeguarding of any personal belongings they bring with

them. Customers are specifically advised to obtain appropriate insurance coverage to protect valuable items

with a unit value of more than €500.

11.2 The Customer agrees to inform the Hotel if he/she has any valuable items in his/her possession and to

store such valuables in the safe provided by the Hotel at the Management Office.

11.3 In the event of loss of or damage to the Customer’s personal property in the Customer’s room or in the

Hotel’s private car park, the Hotel’s liability shall be subject to the restrictions and limits set forth in articles 1953

and 1954 of the French Civil Code.

Article 11 - Hotel liability

11.4 If a Customer makes a claim for the loss or damage of their property inside or outside the Hotel, they

must provide the necessary evidence to support their claim. In cases of theft, the Customer must file a

complaint and provide supporting documentation such as proof of purchase (receipt, invoice) for the stolen

item. In cases of damage, the Customer must provide evidence of the damaged item and any relevant proof of

purchase or repair documentation. Failure to do so will result in the request not being considered by the Hotel.

11.5 The Hotel Owner shall not be liable for any fault or negligence on the part of the Customer. The following

elements, among others, can be regarded as constituting fault:

- Neglecting to declare a valuable item to a Hotel staff member.

- Failing to deposit valuables in the Hotel safe.

- Displaying objects or goods in a manner that makes them visible to the public.

- Inviting unauthorized individuals into one’s room or the Hotel premises ;

- Leaving personal belongings unattended in common areas of the hotel ;

- Failing to lock the room or car door.

This list is non-exhaustive.

12.1 In adherence to prevailing health legislation and regulations, all Les Domaines de Fontenille Hotels

commit to adhering to the official rules and recommendations currently in effect. This commitment

encompasses their services and is carried out in accordance with their potential health protocol.

12.2 Les Domaines de Fontenille is dedicated to taking all necessary measures to safeguard and ensure the

health and safety of its Customers, as well as its partners at large.

12.3 Moreover, in the event that a Client, either independently or influenced by a third party, acts in

contravention of the health protocol established by Les Domaines de Fontenille Hotels or violates any

measures implemented by the Hotels to comply with the relevant health regulations, Les Domaines de

Fontenille cannot be held responsible for any direct or indirect damages or consequences arising from such


Article 12 - Health regulations

13.1 Les Domaines de Fontenille gathers personal data of its Clients during the reservation process or

when they contact the Hotel using the contact form. The data collected from Customers includes their title,

surname(s), first name(s), postal address(es), telephone number, email address, and bank details. The

information collected is used for a variety of purposes, including recording reservations, managing

complaints and sending promotional offers to Customers. The legal basis for processing the collected data is

both contract and consent.

13.2 As the Data Controller, Les Domaines de Fontenille carries out automated processing of this data. The

data collected will remain confidential and will only be used by Les Domaines de Fontenille. The data may be

exclusively shared with subcontractors or provided to administrative or judicial authorities when necessary to

fulfil the aforementioned purposes or to comply with any legal obligations.

13.3 In compliance with the regulations governing the protection of personal data, Customers have the

right to access, rectify, delete, transfer, restrict the processing of their data, and object to the processing of

their data. Customers may exercise these rights by writing to the following postal address: Les Domaines de

Fontenille, 15 avenue de l’Opéra, 75001 Paris, France or by email to the following email If the Customer’s rights regarding their personal data are not respected, they have the option

to file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés), the French data

protection authority.

13.4 The data is stored in accordance with the personal data storage policy. For more detailed information,

the Customer can refer to the «Privacy Policy» section located at the bottom of the Website’s page.

14.1 The domain name, along with all the elements and content displayed on the Website, is the sole

property of Les Domaines de Fontenille and is globally protected by copyright and intellectual property rights.

14.2 Reproduction of any kind, including partial reproduction, of the aforementioned elements is strictly

prohibited without the prior express and written authorization from Les Domaines de Fontenille. Similarly, their

use is limited to strictly private purposes only. Any utilization or reproduction, whether partial or complete, of

the portal’s elements within a third-party website through inclusion processes, frames or any similar methods

is strictly prohibited.

Article 13 - Privacy policy

Article 14 - Intellectual property - Hotel image rights

14.3 Any unauthorized reproduction or use of the mentioned elements constitutes a copyright infringement

and is subject to legal consequences as stipulated by the Intellectual Property Code, without prior explicit

authorization from Les Domaines de Fontenille.

14.4 The Customer must obtain authorization from the Hotel for any use of their image, logos, photographs,

and other distinctive signs associated with the Customer.

14.5 Upon request from the Hotel, the Customer agrees to promptly remove any photographs or reports that

could be harmful to its image.

14.6 If the Customer intends to conduct a photo or video shoot, they are required to obtain the necessary

image rights from all third parties depicted in the photographs or videos. This applies to each medium used,

ensuring that the Hotel cannot be held liable in any circumstances.

If there is an unforeseeable change in circumstances that occurs after the contract is concluded, as outlined

in Article 1195 of the Civil Code, the party that did not agree to bear the burden of excessively burdensome

performance has the right to request contract renegotiation from the other party.

16.1 Force majeure refers to an unforeseeable, irresistible, and external event beyond the control of both

the Customer and the Hotel Owner, which hinders the fulfilment of all or part of their obligations under the

contract. The concept of force majeure encompasses events typically recognized by French courts and

tribunals as cases of force majeure or fortuitous events.

Article 15 - Imprevision

Article 16 - Force majeure

16.2 By way of example, without this list being exhaustive, the following would constitute cases of force

majeure :

- Examples of force majeure events include climatic, meteorological, or natural phenomena that result in

events like floods, earthquakes, tornadoes, or hurricanes.

- Fire in the Hotel;

- Force majeure events also include pandemic or bacteriological phenomena that lead to the widespread

circulation of a virus or bacteriological risk across the national territory, classified as stage 3. Such events

may result in the implementation of restrictive measures on the free movement of people and the closure of

establishments open to the public.

- Force majeure events also encompass acts of terrorism or military incidents that lead to the implementation

of restrictive measures on the free movement of people and the closure of establishments open to the public.

- Strikes or staff unavailability.

16.3 By explicit agreement between the Parties, the following circumstances are not considered as force

majeure events:

- Sickness or accident of the Customer, his/her spouse, ascendants or descendants;

- The impossibility of reaching the place of stay due to a strike or demonstration is not considered a force

majeure event, as agreed upon by the Parties.

- The failure of the Customer to obtain a visa or residence permit, as well as the loss of their passport and/or

other identification papers, is not regarded as a force majeure event, as mutually agreed upon by the Parties.

In all of these cases, the Customer is strongly encouraged to consider obtaining optional insurance.

16.4 Neither Party shall be held accountable to the other Party for the non-performance or delay in fulfilling

any of its obligations due to a force majeure event, as defined in accordance with Article 1218 of the French

Civil Code. The Party experiencing the force majeure event must promptly notify the other Party of its inability

to fulfil its obligations and provide a proper justification. The temporary suspension of obligations, as a result

of force majeure, shall not be considered a breach of the respective obligations, nor shall it give rise to any

liability for non-performance or the payment of damages or penalties for delay.

16.5 If the force majeure event is temporary and does not exceed a duration of SEVEN (7) days, the

performance of the obligations is suspended during this period. Once the cause of the suspension is

resolved, the Parties will make all necessary efforts to resume normal performance of their contractual

obligations promptly. The Party that was unable to fulfill its obligations due to force majeure must notify the

other Party of the resumption of its obligations through registered mail with acknowledgment of receipt or any

other formal means. However, if the force majeure event is definitive or persists beyond the SEVEN (7) day

period, the reservation will be cancelled outright.

17.1 Should the Customer have any complaint regarding a Hotel Reservation, the Customer shall contact

customer service by e-mail at the Hotels’ e-mail address, directly via the Hotels’ contact form on the Website

or by e-mail at

Article 17 - Complaints - Customer service

17.2 The Customer may also contact Customer Services by post at the Hotels’ address or at the following


Les Domaines de Fontenille

9 avenue de l’Opéra 75001 Paris, France

18.1 The General Terms and Conditions are written in French in their original version, which shall prevail over

any other version.

18.2 These General Terms and Conditions shall be executed and interpreted in accordance with French law.

19.1 Should any dispute arise in relation to these General Terms and Conditions, the Customer and Les

Domaines de Fontenille will attempt as far as possible to resolve their dispute amicably. The Client shall send

an amicable complaint to Les Domaines de Fontenille directly via the «Contact» form of the Hotels on the

Website, by email to or by post to the following address:

Les Domaines de Fontenille,

9 avenue de l’Opéra, 75001 Paris.

19.2 Should this amicable attempt fail, the Customer shall be entitled to have recourse to a conventional

mediation procedure, in particular with the Commission de la médiation de la consommation (article L.612-

1 of the French Consumer Code) or any other alternative dispute resolution method, in particular by having

recourse, free of charge, within one year of his written complaint, to the competent consumer mediator, the

Médiateur Tourisme Voyage, at the following address:

MTV Médiation Tourisme Voyage

BP 80 303

75823 Paris Cedex.

For more information on the Tourism and Travel Ombudsman, the Customer may consult his website:

Article 18 - Governing law - Language

Article 19 - Disputes

19.3 Finally, to settle their dispute, Customers may access the European online dispute resolution platform

provided for in Regulation (EU) No. 524/2013 of 21 May 2013 on the online settlement of consumer disputes, in particular cross-border disputes, by following the link

19.4 Should this mediation fail, or should the Customer not wish to have recourse to it, the Customer shall be entitled to submit the dispute to the competent courts.

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